Terms & Conditions: Shree Ganesh Jewellers Brisbane

Welcome to Shree Ganesh Jewellers Brisbane. These Terms & Conditions govern your use of our website and the purchase of any products or services from us. By accessing this site, you agree to be bound by these terms.

Accuracy:

We strive for absolute accuracy in descriptions, weights, and images. However, as many of our 22K and 24K pieces are handcrafted, minor variations in weight (typically within +/- 2%) and appearance may occur.

Gold Market Fluctuations:

Prices for bullion and certain gold jewellery may be updated in real-time. We reserve the right to cancel orders if a pricing error occurs due to a technical lag in market data.

GST:

All prices are inclusive of Goods and Services Tax (GST) unless stated otherwise.

Contract: 

A contract is formed only when we send a shipment confirmation or a “Ready for Collection” notification.

Payment Methods:

We accept major credit cards, bank transfers, and payment providers like Afterpay. For high-value transactions, we may require valid government-issued photo identification for verification purposes.

Custom Orders:

Orders for bespoke or modified jewellery require a 50% non-refundable deposit. Final payment must be cleared before the item is shipped or collected.

All orders are shipped via secure insured couriers or Registered Australia Post. A signature from a person over 18 is required upon delivery. Risk and ownership pass to you upon delivery to your specified address.

Our products are crafted to the highest standards. Should you receive an item with a manufacturing defect that makes it unwearable, we will offer a replacement or refund. For minor defects, we will repair the item within a reasonable timeframe. Due to the high purity of 22K & 24K gold and hygiene considerations, we do not offer refunds for change of mind on earrings, nose pins, or custom-made items. For other stock items, a 21-day exchange or store credit may be offered at our discretion, provided the item is in its original unworn condition with all packaging intact.

High-Purity Gold:

Customers acknowledge that 22K and 24K gold are significantly softer than standard 9K or 18K gold. These pieces are more susceptible to denting, scratching, and bending.

Exclusion:

Damage resulting from “hard wear,” accidental impact, or repairs carried out by a third-party jeweller is not covered under our manufacturing warranty.

If you use our Gold Exchange service, valid government-issued photo identification is required. All transactions will be securely recorded for verification purposes.

The content, designs, and logos on this website are the property of Shree Ganesh Jewellers. Unauthorized use of our “SGJ” branding or design renders is strictly prohibited.

To the maximum extent permitted by law, Shree Ganesh Jewellers shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products.

These terms are governed by the laws of Queensland, Australia. Any disputes shall be resolved within the jurisdiction of the courts of Brisbane.

We reserve the right to update or modify these Terms & Conditions at any time. The most current version will always be available on this page. Your continued use of our website following any changes constitutes your acceptance of those changes.

Questions about the Terms of Service should be sent to us at: info@shreeganeshjewellers.com