Privacy Policy

At Shree Ganesh Jewellers (ABN 25 666 015 989), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information. This policy applies to all personal information we collect about you when you interact with us, whether through our website (shreeganeshjewellers.com.au), in our Brisbane showroom, by phone, email, social media, or otherwise.

We may collect the following types of personal information:

• Contact and Identity Details: Full name, date of birth/age, gender, phone number, email address, residential/billing/delivery address, and photographic ID (especially for high-value gold purchases).
• Purchase and Transaction Information: Order details, product preferences, purchase history, custom design requests, sizing measurements, and payment information (we do not store full credit card details, they are handled by secure third-party processors).
• Custom Jewellery & Design Information: Photos, sketches, descriptions, or other materials you provide for custom or made-to-order pieces.
• Technical and Website Data: IP address, browser type, device information, pages visited, cookies, and usage analytics.
• Marketing and Preferences: Communication preferences, responses to surveys, loyalty program details (if offered), and interactions with our social media.
• Other: CCTV footage if you visit our Chermside showroom, job application details (if you apply to work with us), or information provided during repairs, exchanges, or customer service interactions.

We do not knowingly collect sensitive information (including racial or ethnic origin, religious beliefs, health information) unless required by law or with your explicit consent.

We collect information:

• Directly from you (when you place an order, create an account, contact us, visit our showroom, or submit custom design requests).
• Automatically through our website, cookies, Google Analytics, and similar tools.
• From third parties (e.g., payment gateways, shipping couriers, or social media platforms) where permitted.

We use your personal information to provide you with the best possible experience when shopping with us. This includes:

Order Fulfilment: Processing and completing your orders, including custom and made-to-order jewellery production, and arranging Australia-wide delivery with full order tracking.

Identity Verification: Confirming your identity for high-value gold purchases and gold exchange transactions to ensure the security of every transaction.

Customer Service: Assisting you with repairs, resizing, exchanges, buy-backs, and any other after-sales support you may need.

Communication: Keeping you informed about your orders, appointments at our Brisbane showroom, and any important service updates related to your purchase.

Marketing: Sending you newsletters, promotions, and new arrival updates — only where you have given us your consent or chosen to opt in. You may unsubscribe at any time.

Website Improvement: Using analytics and personalisation tools to continually improve our website, product offerings, and overall customer experience.

Security & Fraud Prevention: Protecting our customers and business against fraudulent activity and ensuring our Terms & Conditions are upheld.

Rewards & Loyalty: Managing any loyalty or rewards programs we may introduce in the future to better reward our valued customers.

We may disclose your personal information to the following trusted parties:

Service Providers: Payment processors, shipping couriers such as Australia Post, cloud hosting providers, email marketing platforms, and website analytics services. All payment processors we work with are required to meet industry-standard security requirements.

Professional Advisors: Accountants, business advisors, or insurers where necessary for our business operations.

Government Authorities: Where required or requested by relevant authorities for verification or compliance purposes.

Related Entities: Any future related companies within our business group.

Some of these third parties may be located overseas, including in the United States, India, or other countries where cloud services are based. We take reasonable steps to ensure all third parties handle your information securely and responsibly through contractual agreements that require them to protect your data.

We do not sell your personal information to any third party under any circumstances.

Our website uses cookies and similar technologies to:

• Enable shopping cart functionality and site security.
• Remember your preferences.
• Analyse site traffic and improve user experience.
• Support personalised advertising (re-marketing) on platforms like Google and Meta/Facebook.

You can manage or disable cookies through your browser settings. Note that blocking essential cookies may affect site functionality.

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes:

Secure Servers & Encryption: All data transmissions on our website are encrypted and processed through secure servers.

Access Controls: Strict access controls are in place for our staff and internal systems to ensure your information is only accessed by authorised personnel.

Regular Security Reviews: We regularly review and update our security practices to maintain the highest level of protection for your data.

Please note that no system is completely secure. In the unlikely event of a data breach that may result in serious harm, we will notify you and the relevant authorities promptly.

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including for record-keeping, tax, and business purposes. Once your information is no longer needed, we securely delete or de-identify it in accordance with our internal data management procedures.

You have the right to:

Access: Request access to the personal information we hold about you at any time.

Corrections: Ask us to correct any inaccurate or incomplete information we hold about you.

Marketing Opt-Out: Withdraw your consent for marketing communications at any time. An unsubscribe link is provided in every marketing email we send.

To make a request or complaint, please contact us through any of the following:

📧 Email: info@shreeganeshjewellers.com.au

📞 Phone: +61452349433

📍 Write to us: Shree Ganesh Jewellers, 775 Gympie Road, Chermside QLD 4032

We will respond to all requests and complaints within 30 days. If you are not satisfied with our response, you are welcome to escalate your concern to the relevant privacy authority in your region.

Our website and services are intended for users aged 18 and over. We do not knowingly collect personal information from children under 18. If we become aware that we have done so, we will take steps to delete it.

We may update this policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on our website with a new “Last updated” date. We encourage you to review it periodically.

Shree Ganesh Jewellers Pty Ltd

ABN 25 666 015 989

775 Gympie Road, Chermside, Brisbane QLD 4032

Phone: +61452349433

Email: info@shreeganeshjewellers.com

By using our website, placing an order, or providing your information, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.